Citizens (Citizens Access) Review 2023
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Citizens Review: Overall Rating
| Feature | Insider rating (out of 5) |
| Savings | 4 |
| CD | 3.5 |
| Trustworthiness | 4 |
| Total | 3.75 |
Citizens Pros and Cons
| Pros | Cons |
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About Citizens
Citizens, previously known as Citizens Access, is the online-only division of Citizens Bank (Member FDIC). There is a Citizens high-yield savings account and high-yield CDs. Citizens also offers mortgages and student loan refinancing.
Anyone in the U.S. who is age 18 or older can open a Citizens savings account or CD. Some banks limit their online accounts to customers who live in areas without branches — but if you live near a Citizens Bank branch, you’re still eligible for accounts with Citizens.
Customer service is available by phone or live chat. If you have questions about the savings account or CDs, you may call from 6 a.m. to 12 a.m. ET on weekdays, 9 a.m. to 5 p.m. ET on Saturdays, or 10 a.m. to 5 p.m. ET on Sundays.
The online institution’s mobile app is rated 4.7 out of 5 stars in the Apple store and 4.8 out of 5 stars in the Google Play store.
Citizens deposits are FDIC insured, which means up to $250,000 is secure in an individual bank account, and $500,000 in a joint account.
Is Citizens Trustworthy?
Citizens Bank received an NR (No Rating) from the Better Business Bureau because government action has been taken against the bank.
In 2023, the Consumer Financial Protection Bureau required Citizens Bank to pay $9 million in a settlement that claimed the bank violated the Truth in Lending Act because it didn’t effectively address customer issues regarding credit cards.
The BBB rates banks based on whether they respond effectively to customer complaints, advertise honestly, and have transparent business practices. A good or bad score won’t necessarily reflect your experience with a bank, though. Consider reading online customer reviews or talking to Citizens customers to see if it might be a good match.
Citizens FAQs
Is Citizens online bank legitimate?
Yes, Citizens is a legitimate online bank. It’s the online division of Citizens Bank, which is a Member FDIC bank.
Is Citizens Access a real bank?
Yes, Citizens Access is a real bank — although the name has changed to Citizens. It’s the online division of Citizens Bank.
Is Citizens Access a good online bank?
Citizens, previously known as Citizens Access, is a good online bank if you’re looking for high savings and CD rates. It doesn’t have a checking account, though.
Is Citizens Access secure?
Citizens, which was once known as Citizens Access, is secure. It’s the online division of Citizens Bank, which is a Member FDIC bank. Your deposits are federally insured for up to $250,000 per owner, per category. This means that even if Citizens Bank shuts down, your insured deposits are safe.
Is Citizens the same as Citizens Bank?
Yes, Citizens is the online-only division of Citizens Bank. It was previously known as Citizens Access.
Does Citizens Bank offer a high-yield savings account?
You won’t be able to open a high-yield savings account at a Citizens Bank branch, but its online-only division has a high-yield savings account called
Citizens Account Reviews
Citizens Access Savings – Product Name Only
According to the FDIC, the average savings account earns
Citizens Access Online CD – Product Name Only
Citizens CDs might be suitable if you’re exploring terms between one and five years.
The minimum opening deposit to open a CD is high compared to other financial institutions. Most banks require around $1,000 to get a CD, but Citizens CDs call for at least
Citizens also has an 11-month liquid CD, which is a CD that lets you withdraw money before the end of a term. But it pays a very low interest rate.
How Citizens Compares
Citizens vs. Bask Bank
Bask Bank is an online-only bank. Your decision between these two institutions may depend on the accounts you’d like to open.
Citizens savings rates aren’t quite as high as what you’ll earn with the
Both banks only offer savings accounts and CDs. If you would like to open a checking or money market account, you’ll want to consider other financial institutions.
Citizens vs. Bread Savings
Bread Savings is another online-only institution with a high-yield savings account and CDs.
If you’re strictly searching for the highest interest rates, Bread Savings will probably be more appealing than Citizens. The
You’ll also want to pay attention to the minimum opening deposit needed to get a particular account. At Bread Savings, you’ll need
Citizens might be worthwhile if you would prioritize customer service availability, because it has longer hours than Bread Savings.
Why You Should Trust Us: How We Reviewed Citizens
At Personal Finance Insider, we rate all bank accounts on a scale from zero to five stars. For our Citizens review, we used a bank account methodology that reviewed different features for the savings account and CDs.
For the savings account, we took into account the minimum opening deposit, monthly service fees, interest rate, customer support availability, mobile app ratings, and ethics of the company. For the CD, we looked at the interest rate, minimum opening deposit, early withdrawal penalties, CD variety, customer support availability, mobile app ratings, and ethics of the company to determine the rating.
